Consumer Competencies for Digital Financial Services

The Financial Inclusion Global Initiative Symposium is currently ongoing till 24th June 2021.

On 1st June, 2021 there will be an exciting session on Consumer Competencies for Digital Financial Services. The session will examine the core competences that consumers of digital financial services are expected to have in order to actively and securely use the services. The DFS Consumer Competency Framework groups the core competences under different skillsets and considers the competences required for the digital financial service transaction lifecycle.

The skillsets and competences constitute the basic elements for a curriculum that could be used in the development of a consumer literacy programme by national authorities and DFS providers. It highlights intentional efforts to tailor outreach and consideration for the inclusion of women.

Register today for this exciting session at:  https://figi.itu.int/event/day-5/